Refund Policy
Version 1.1 Last Updated: January 3, 2026
Introduction
Subscription Plans Overview
Platform-Specific Refund Policies
Alternative Payment Method Refunds
Free Trial Terms
Live Event Purchases
Eligible Refund Situations
Non-Refundable Situations
How to Request a Refund
How to Cancel Your Subscription
Refund Processing Timeline
Subscription Refunds and Prorating
Exceptions and Special Circumstances
Regional Consumer Rights
Contact Information
This Refund Policy explains how refunds are handled for purchases made through the Caribbean Radio mobile application (the "App"), operated by NuVision Media LLC. This policy should be read in conjunction with our Terms of Service and Privacy Policy.
Refunds for in-app purchases and subscriptions are processed through the platform or payment provider where you made the purchase (Google Play Store, Apple App Store, Stripe, PayPal, Razorpay, or other supported payment methods). Each platform and provider has its own refund policies and procedures.
Caribbean Radio offers the following Premium subscription plans:
Ad-free listening: No banner ads, interstitial ads, or video ads
Premium content access: Unlock stations and podcasts marked as premium
Uninterrupted streaming: No ad breaks during playback
Paid live events: Live events with a ticket price require separate one-time purchase
Merchandise or physical goods: Not applicable
Third-party content: Content outside the Caribbean Radio platform
Refund Window: 48 hours from the time of purchase for most subscriptions and in-app purchases.
How to Request:
Open Google Play Store on your device
Tap your profile icon > Payments & subscriptions > Budget & history
Find the Caribbean Radio purchase
Tap "Report a problem" and select your refund reason
Direct Link: https://play.google.com/store/account/subscriptions
After 48 Hours: Contact us directly at support@nuvisionmedia.org. We will review your request and may issue a refund at our discretion.
Refund Process: All refunds for iOS purchases are processed exclusively by Apple. NuVision Media LLC cannot directly issue refunds for App Store purchases.
How to Request:
Visit Apple's "Report a Problem" page
Sign in with your Apple ID
Find the Caribbean Radio purchase in your purchase history
Select "Request a refund" and choose your reason
Direct Link: https://reportaproblem.apple.com
Apple Support Article: https://support.apple.com/118223
Note: Apple reviews each refund request on a case-by-case basis and makes the final determination.
If you purchased a subscription or live event access through an alternative payment method (not Google Play or Apple App Store), the following refund procedures apply:
Refund Window: 7 days from the date of purchase
How to Request:
Email: support@nuvisionmedia.org
Subject: "Stripe Refund Request - [Transaction ID]"
Include: Transaction ID, purchase date, email address, reason for refund
Processing: Refunds are credited back to the original card within 5-10 business days after approval.
Refund Window: 7 days from the date of purchase
How to Request:
Email: support@nuvisionmedia.org
Subject: "PayPal Refund Request - [Transaction ID]"
Include: PayPal transaction ID, purchase date, PayPal email, reason for refund
Alternative: You may also open a dispute through PayPal's Resolution Center at https://www.paypal.com/disputes
Processing: Refunds are credited to your PayPal account within 5-10 business days after approval.
Refund Window: 7 days from the date of purchase
How to Request:
Email: support@nuvisionmedia.org
Subject: "Razorpay Refund Request - [Payment ID]"
Include: Razorpay Payment ID, purchase date, registered mobile/email, reason for refund
Processing: Refunds are processed within 5-7 business days. Credit to your bank account or original payment method may take an additional 5-10 business days depending on your bank.
For purchases made through Paytm, Flutterwave, PayU Money, or other supported payment gateways:
How to Request:
Email: support@nuvisionmedia.org
Subject: "Refund Request - [Payment Method] - [Transaction ID]"
Include: All relevant transaction details and reason for refund
Processing: We will review your request and process eligible refunds within 7-14 business days.
When offered, free trials are typically 7 days in duration. The exact trial length is displayed at the time of signup.
Important: You must cancel your subscription at least 24 hours before your free trial ends to avoid being charged. If you cancel after this deadline, you will be charged for the first billing period.
If you do not cancel before the trial ends, your subscription will automatically convert to a paid subscription at the price displayed during signup:
Weekly Plan: $3.00 USD
Monthly Plan: $12.00 USD
Yearly Plan: $99.00 USD
Your payment method will be charged at the beginning of each billing cycle.
If you forgot to cancel your free trial and were charged, you may still be eligible for a refund within the platform's refund window (48 hours for Google Play). We recommend requesting a refund immediately through the appropriate platform.
Live events and concerts available through Caribbean Radio may require a separate one-time purchase, independent of your subscription status.
Refunds for live event purchases may be issued in the following situations:
Event cancellation: If the event is canceled by the organizer or Caribbean Radio, you will receive a full refund automatically within 7-14 business days.
Event rescheduling: If an event is rescheduled to a date/time you cannot attend, you may request a refund before the new event date.
Technical failure: If you were unable to access the live event due to technical issues on our servers (not your internet connection), you may request a full refund or credit.
Pre-event cancellation: If you request a refund before the scheduled start time of the event, we will process a full refund.
Refund requested after the event has started or concluded
You missed the event due to personal reasons or forgetting
Connection issues on your end (internet, device problems)
Dissatisfaction with event content or quality
Events you attended, even partially
Email: support@nuvisionmedia.org
Subject: "Live Event Refund - [Event Name] - [Order ID]"
Include: Event name, event date, order/transaction ID, reason for refund request
The following situations generally qualify for refunds:
Unintended purchases made by mistake
Purchases made by children without parental authorization
Duplicate purchases of the same subscription
App consistently fails to function on your device
Premium features are not accessible despite active subscription
Significant streaming issues that cannot be resolved through troubleshooting
Ads continue to display despite active Premium subscription
Purchases made without your authorization (fraud)
Charges made after you canceled your subscription
Charged incorrect amount
Charged multiple times for the same period
Charged after successful cancellation confirmation
Charged wrong subscription tier (e.g., yearly instead of monthly)
If we discontinue the App or Premium service, you may be entitled to a prorated refund for the remaining subscription period.
The following situations generally do not qualify for refunds:
Change of mind: Deciding you no longer want the subscription after extended use
Content dissatisfaction: Not liking the available radio stations, podcasts, or content selection
User error: Selecting the wrong subscription tier (weekly vs. monthly vs. yearly)
Late cancellation: Free trial conversions when cancellation deadline was missed (unless within platform refund window)
Out-of-window requests: Requests made well after platform refund windows have closed
Promotional pricing: Discounted or promotional subscriptions (unless otherwise stated)
Partial periods: Unused time remaining in a billing period after voluntary cancellation
Regional content: Stations unavailable in your region due to broadcaster restrictions
Third-party content: Issues with content provided by radio stations or podcast creators
For fastest processing, request refunds directly through the platform where you made the purchase:
Google Play: https://play.google.com/store/account/subscriptions
PayPal: https://www.paypal.com/disputes
If you need assistance, purchased through alternative payment methods, or are outside the platform refund window:
Email: support@nuvisionmedia.org
Subject Line: Refund Request - [Payment Method] - [Your Order ID]
Include:
Order ID or transaction number
Date of purchase
Payment method used
Subscription plan (Weekly/Monthly/Yearly) or Live Event name
Email address associated with your account
Reason for refund request
Any supporting screenshots or documentation
Response Time: We aim to respond within 48-72 business hours.
Important: Deleting the App does NOT cancel your subscription. You must cancel through your device's subscription settings or payment provider.
Open the Settings app on your device
Tap your name at the top (Apple ID)
Tap "Subscriptions"
Find and tap "Caribbean Radio"
Tap "Cancel Subscription" and confirm
Open the Google Play Store app
Tap your profile icon
Tap "Payments & subscriptions" > "Subscriptions"
Find and tap "Caribbean Radio"
Tap "Cancel subscription" and follow the instructions
For subscriptions purchased through Stripe, PayPal, Razorpay, or other payment methods:
Email: support@nuvisionmedia.org
Subject: Cancel Subscription - [Your Email]
Include: Account email, subscription plan, reason for cancellation (optional)
We will process your cancellation within 24-48 hours and send confirmation.
After canceling, you will retain access to Premium features until the end of your current billing period:
Weekly subscribers: Access until end of 7-day period
Monthly subscribers: Access until end of 30-day period
Yearly subscribers: Access until end of 365-day period
No further charges will be made after cancellation.
Note: Refunds are credited to the original payment method. Credit card refunds may take an additional billing cycle to appear on your statement.
If you voluntarily cancel your subscription, you will not receive a refund for any unused portion of the current billing period. Your access to Premium features will continue until the end of the paid period.
Examples:
Cancel Weekly ($3) on day 3: No refund, access continues for 4 more days
Cancel Monthly ($12) on day 15: No refund, access continues for 15 more days
Cancel Yearly ($99) on month 6: No refund, access continues for 6 more months
Service discontinuation by NuVision Media LLC
Extended outages (more than 7 consecutive days) affecting Premium features
Billing errors where you were charged for a longer period than intended
Other situations at our sole discretion
Upgrading (e.g., Weekly to Monthly): New plan starts immediately, prorated credit may apply
Downgrading (e.g., Yearly to Monthly): Takes effect at next renewal, no refund for current period
If the App consistently fails to function on your device due to technical issues on our end, and our support team cannot resolve the issue within a reasonable timeframe (typically 7 days), you may be eligible for a full refund of your most recent subscription payment.
If you were charged incorrectly (wrong amount, duplicate charges, wrong tier, etc.), we will correct the error and refund any overcharges promptly.
Verified unauthorized charges will be fully refunded. You may need to provide documentation or work with your bank/payment provider to verify the unauthorized nature of the charge.
If you have an active Premium subscription but:
Ads continue to display
Premium content remains locked
Other Premium features are inaccessible
Contact support@nuvisionmedia.org immediately. We will troubleshoot the issue and, if unable to resolve, offer a full refund or account credit.
In exceptional circumstances (e.g., medical emergencies, natural disasters, financial hardship), we may consider refund requests outside our standard policy. Contact support@nuvisionmedia.org to discuss your situation. All hardship requests are reviewed confidentially.
EU consumers have a 14-day "cooling-off" period for online purchases under the Consumer Rights Directive. However, this right may be waived when you begin using digital content with your express consent. Platform-specific terms apply to app store purchases.
UK consumers are protected by the Consumer Rights Act 2015. Digital content must be of satisfactory quality, fit for purpose, and as described. You may be entitled to a refund if digital content does not meet these standards.
Australian consumers have rights under the Australian Consumer Law. If goods or services have a major problem, you are entitled to a refund or replacement. Our refund policy does not exclude, restrict, or modify consumer guarantees under Australian law.
Indian consumers are protected under the Consumer Protection Act, 2019. For purchases made through Razorpay or other Indian payment methods, you have rights to refunds for defective services or services not rendered as promised.
Consumers in Jamaica, Trinidad and Tobago, Barbados, Bahamas, and other Caribbean nations have consumer protection rights under their respective local laws. This policy does not limit any statutory rights you may have.
This policy does not limit any consumer rights you may have under the laws of your jurisdiction. If local laws provide greater protection, those laws will apply.
For refund inquiries or assistance:
Email: support@nuvisionmedia.org
Subject Line: Refund Request - [Payment Method] - [Order ID]
In-App: Settings > Help & Support > Contact Us
Mailing Address: 30 N Gould St 54437 Sheridan Wyoming, 82801 USA
Response Time: 48-72 business hours
For urgent billing issues: Include "URGENT" in your email subject line for priority handling.
— End of Refund Policy —